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                Quality is our top priority

                Delivering quality

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                Our commitment to quality

                The clear vision of our management and a solid policy are the foundation for a strong quality culture.

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                Managing and monitoring quality

                We have put into place clear processes, responsibilities and monitoring to ensure both quality and efficiency.

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                Quality Report 2018

                This annual quality report provides our users with a full set of quality indicators.

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                Engaging with our customers

                Delivering high quality services requires listening to and understanding users’ needs.

                The ISO 9001 certification

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                The EPO's Quality Management System is certified under the ISO 9001 standard. This covers the entire patent process, including search, examination, opposition, limitation/revocation, patent information and post-grant activities.

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